Privacy Policy

1. Who We Are

Sparkcrplanet ("we", "us", or "our") operates the website at sparkcrplanet.world, providing educational content and practical resources related to food choices and well-being. We are based at 26 Hansen Road, Frankton, Queenstown 9300, New Zealand.

We are committed to protecting the privacy and security of the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have in relation to your personal data.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of this website.

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, we collect the following information that you voluntarily submit:

• Your full name
• Your email address
• The content of your message or enquiry
• Your confirmation of consent to processing your personal data

We only request information that is necessary to respond to your enquiry. We do not collect payment information, government identification, or sensitive personal data through our contact form.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information through cookies and similar tracking technologies, including:

• Your IP address and general geographic location (country or city level)
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring URL (the page that directed you to ours)
• Date and time of your visit
• Device type (desktop, tablet, mobile)

This information is collected in aggregate and is generally not linked to your personal identity unless you have also submitted our contact form.

2.3 Cookies

We use cookies to store your cookie consent preference and to enable basic website functionality. For full details of how we use cookies, please refer to our Cookies Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries: We use the name, email address, and message you submit through our contact form solely to reply to your question or request.
• To improve our website and content: Aggregated, anonymised browsing data helps us understand which content is most useful to our visitors and guides improvements to our website structure and resources.
• To ensure website functionality: Technical data is used to diagnose errors, monitor performance, and maintain the security and reliability of our website.
• To comply with legal obligations: We may retain certain records where required by applicable New Zealand law.

We do not use your personal information for automated decision-making or profiling. We do not use your contact details for marketing purposes without your explicit separate consent.

4. Legal Basis for Processing

We process your personal information on the following legal bases, in accordance with the New Zealand Privacy Act 2020:

• Consent: Where you have provided explicit consent — such as by ticking the consent checkbox in our contact form — we process your data on the basis of that consent. You may withdraw consent at any time.
• Legitimate interests: We process technical browsing data on the basis of our legitimate interest in maintaining and improving our website. This processing does not override your individual rights.
• Legal obligation: In certain circumstances, we may be required to process or retain data to comply with applicable law or a legal process.

5. Sharing Your Information

We do not sell, rent, or otherwise commercially transfer your personal information to third parties. We may share your information in limited circumstances as follows:

• Service providers: We may use trusted third-party service providers (such as web hosting or analytics services) who access your data only as necessary to provide their services to us and who are bound by confidentiality obligations.
• Legal requirements: We may disclose your information if required to do so by law, court order, or a legitimate request from a New Zealand government or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or transfer of substantially all assets, your information may be transferred as part of that transaction. You will be notified of any such change through this Privacy Policy.

Any third-party service providers we engage are required to handle your personal information in accordance with the New Zealand Privacy Act 2020 and equivalent applicable standards.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Contact form submissions are retained for a maximum of 24 months from the date of receipt, after which they are securely deleted.
• Aggregated analytics data, which contains no personally identifiable information, may be retained indefinitely for website improvement purposes.
• Cookie consent preferences are retained for the duration set in the relevant cookie (typically up to 12 months).

When data is no longer required, it is deleted or anonymised in a secure manner that prevents reconstruction or recovery of the original information.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights in relation to your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal information we hold.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to request deletion: In certain circumstances, you may request that we delete your personal information.
• Right to complain: If you believe we have handled your personal information unlawfully, you have the right to lodge a complaint with the New Zealand Privacy Commissioner at www.privacy.org.nz.

To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to your request within 20 working days, in accordance with the Privacy Act 2020.

8. Cookies and Tracking

Our website uses cookies to store your preferences and to collect anonymous browsing statistics. A full explanation of the cookies we use and how to control them is available in our Cookies Policy.

You may choose to decline cookies through our cookie consent bar when you first visit our website. Please note that declining non-essential cookies will not affect your ability to access our content.

9. Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our server
• Access controls limiting who within our organisation can access submitted personal data
• Regular review of our data handling practices and security procedures

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a serious risk, we will notify affected individuals and the Privacy Commissioner as required by law.

10. Third-Party Links

Our website may contain links to third-party websites, including Google Maps embeds. These third parties have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit through links from our website.

The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

11. Children's Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under the age of 16. If you believe that a child under 16 has submitted personal information to us, please contact us immediately and we will take steps to remove that information from our records.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Any updates will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Continued use of our website following any changes to this Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

• Address: 26 Hansen Road, Frankton, Queenstown 9300, New Zealand
• Phone: +64 21 484 635
• Email: welcome@sparkcrplanet.world
• Contact form: Use our Contact page